Shipping&Return

DELIVERY & SHIPPING

Delivery Time= Processing Time + Shipping Time

For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.

 

PROCESSING TIME

 

Processing time differs from product to product. All items are made-to-order and request 3-5 business days to handcraft.

 

SHIPPING TIME

Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within these time frames that are listed on each product page. 

Method

Shipping Time

Price

Standard Shipping

to US,UK,AU,CA

 

5-12 Business Days

Free

Standard Shipping

to Other Countries

 

20 Business Days

Free

Expedited Shipping

Only to US,UK,AU,FR,DE

5-9 Business Days

$7.95

Urgent Shipping

2-4 Business Days

$23.95

(Free over $150)

Overnight Shipping

Only to US,CA

2 Business Days $26.50

*Please note that the time frame mentioned above does not include production time and account for delays caused by vendors or service and weather disruptions.

TRACKING AN ORDER

You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier's package-tracking site. If you require further tracking information, please contact us

When your order are shipped, you will receive a shipping notification email. to track your order. You can also check the status of your order from here

99-Days Return/Exchange Policy

Our online shop do sell based on our excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. It is therefore imperative that you have seen all products detailed described on our website before placing your order.

 

The following reasons are covered by FULL COVERAGE Return/Exchange Policy:

If we sent the wrong order or item(s),you received any broken items, the personalized info is different from you provided to Our store, or the quality of the products you received is defective, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 15 days.

The following reasons are covered by 15 days LIMITED COVERAGE Return/Exchange Policy(Customer is responsible for return postage fees, and replacement postage fees):

If you chose the wrong products.(Which not you need,but you bought it)
Personalized items are one-of-a-kind, those returns will incur a 30% restocking fee.

Cancellation policy:

Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel or change your purchase, it is free within 12 hours. Please note that on all canceled or changed orders(after 24 hours) of personalized items there is a 30% restocking fee.
Please note that you couldn’t cancel or change your purchase once we ship out your order.

The following reasons are NOT covered by our 99 days return policy, and we are not liable for these issues:

Items which have been resized, updated and/or repaired do not qualify.
Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your product. 
Products are damaged by misuse, mishandling, or poor maintenance.
Any orders received after 99 days from the date of delivered
Items which have been used and damaged within 99 days from delivered date

Return Service Procedure:

To request a return, please contact our customer service .One of reps will follow up with you via email with instructions. If you require assistance, please email us If it is a quality issue, please provide a order# and attach clear photos of the items that represent the issue.
Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.
The returned item should be kept in its original condition in which you received them in.
Return address (Please contact customer service for the return address)
Please make sure you provide us the tracking# and receipt after you return.
The store reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.

For further information, you can contact Our Customer Services by email.